Return & Refund Policy

Last updated: September 5, 2026

1. Scope

This policy applies to physical products purchased directly from clothorae.shop. It explains our standard cancellation, return, exchange and refund process. Mandatory consumer rights under applicable law remain unaffected.

2. Order Cancellation

You may request cancellation before an order has been dispatched. Contact us as soon as possible with your order number. If fulfillment has already started or the parcel has been handed to a carrier, the order can no longer be cancelled and the return process will apply instead.

3. Voluntary Returns

For standard, non-personalized in-stock products, you may request a return within 14 days after confirmed delivery, provided the item is eligible under this policy.

To qualify for a voluntary return, the product should be:

• in substantially new and resalable condition;
• free from avoidable damage, heavy wear or modification;
• returned with the original accessories and, where reasonably possible, the original packaging;
• accompanied by sufficient order information for us to identify the purchase.

4. Defective, Damaged or Incorrect Items

If you receive a product that is damaged in transit, materially defective on arrival or different from the item ordered, contact us promptly. For faster assessment, we may request photos or video showing the product, packaging, shipping label and the reported issue.

After verification, an appropriate remedy may include replacement, exchange, repair, partial refund or full refund depending on the circumstances and applicable consumer law.

5. Non-Returnable Situations

A voluntary return may be refused where the issue results from:

• intentional or accidental misuse;
• impact, crushing, unauthorized repair or disassembly;
• liquid exposure where the product is not specifically rated for that exposure;
• missing major components or accessories;
• material alteration after delivery;
• ordinary cosmetic wear not present at delivery;
• a compatibility issue that was clearly disclosed before purchase.

This section does not limit rights that cannot legally be excluded.

6. Return Authorization and Address

Return addresses may vary depending on the order, product and fulfillment location. Do not send a return to our registered corporate address unless our support team specifically instructs you to do so.

After a return is approved, we will provide the applicable return instructions and destination.

7. Return Shipping Costs

For a voluntary return, the customer is generally responsible for return shipping unless we agree otherwise. Where the return results from a verified defect, damage in transit or our fulfillment error, we will provide an appropriate shipping solution or reimburse reasonable return shipping where applicable.

8. Inspection

Returned goods are inspected after receipt. We may contact you if the item received materially differs from the approved return condition or if important parts are missing.

9. Refunds

Approved refunds are issued to the original payment method whenever reasonably possible. After we process the refund, the time required for it to appear in your account depends on the payment provider or financial institution and is commonly several business days.

Original expedited-shipping charges are generally not refundable for voluntary returns unless required by law or agreed by us.

10. Exchanges

If you want a different model or size, contact us before returning the original item. Exchanges depend on stock availability. Where a direct exchange is not practical, we may ask you to return the original order for refund and place a new order.

11. Payment Disputes and Chargebacks

If there is a problem with your order, we encourage you to contact us first so we can review the transaction and available remedy. Nothing in this policy prevents you from using any rights available through your payment provider or applicable law.

12. Contact

To request a cancellation, return or refund review, email NoelleWagner2271@outlook.com and include your order number, the email used at checkout and a clear description of the request.