HELP CENTER

Frequently Asked Questions

Answers about smart-glasses features, compatibility, shipping, tracking, returns and customer support.

What does Clothorae sell?
Clothorae sells physical smart glasses and connected eyewear, including selected AI glasses, camera glasses, Bluetooth audio glasses and smart sunglasses. Features vary by model.
Do all smart glasses have the same features?
No. Some models focus on audio and calling, while others may add cameras, voice controls or supported AI-assisted functions. Review the product page for the exact model before ordering.
Do I need a smartphone?
Many connected functions require Bluetooth or a companion app and therefore need a compatible smartphone. Basic functionality can vary by model.
Do all models include a camera?
No. Camera functions are available only on selected products and will be identified on the product page.
How do I choose the right size?
Compare the frame dimensions listed on the product page with a pair of glasses that fits you well. You can also review our Size Guide before purchasing.
Are all models waterproof?
No. Water resistance varies by model. Only rely on a water-resistance rating where it is specifically stated for that product.
How long does shipping take?
Processing is normally 1–3 business days for in-stock orders, followed by carrier transit. Delivery estimates vary by destination and inventory location. See our Shipping Policy for current guidance.
Where can I track my order?
When tracking is available, use the carrier tracking number included with your order or visit our Track Order page.
Can I return an item?
Eligible standard products can generally be requested for return within 14 days after confirmed delivery, subject to the conditions in our Return & Refund Policy. Contact us before sending anything back.
What if my item is defective or arrives damaged?
Contact us promptly with your order number and clear photos or video of the issue. We will review the claim and provide an appropriate remedy where verified.
How do refunds work?
Approved refunds are generally issued to the original payment method. The time for the funds to appear depends on the payment provider or bank.
How do I contact Clothorae?
Email NoelleWagner2271@outlook.com. For order-related requests, include your order number and the email used at checkout.