Privacy Policy

Last updated: September 5, 2026

This Privacy Policy explains how Clothorae, operated by Guangzhou Allwinner Trading Co., Ltd., collects, uses and protects personal information when you visit https://clothorae.shop/, create an account, place an order, contact us or otherwise use our online services.

1. Information We Collect

Information you provide

• name, email address, telephone number and account information;
• billing and shipping address;
• order details, product selections and customer-service correspondence;
• return, refund, warranty and delivery information;
• information you submit when contacting customer support.

Payment information

Payments may be processed by third-party payment providers such as PayPal or other payment services available at checkout. We do not normally receive or store your full card number. Payment providers process payment data under their own privacy terms.

Automatically collected information

When you use the website, our systems and service providers may collect technical information such as IP address, browser type, device identifiers, pages viewed, referring pages, cookie identifiers, approximate region and website-interaction data.

2. How We Use Personal Information

We use personal information for purposes that include:

• processing and fulfilling orders;
• confirming payment and preventing fraud;
• providing shipping and tracking information;
• handling returns, refunds, warranty requests and disputes;
• responding to customer-support inquiries;
• maintaining website security and preventing abuse;
• improving website performance and customer experience;
• complying with accounting, tax, legal and regulatory obligations;
• sending marketing communications where permitted and where you have not opted out.

3. How We Share Information

We may share personal information only as reasonably necessary with service providers that support our business, such as:

• payment processors and fraud-prevention providers;
• hosting, website, cloud and security providers;
• warehouses, fulfillment partners and shipping carriers;
• customer-support, email and communication providers;
• analytics, advertising or cookie-management providers where used;
• professional advisers and authorities where disclosure is legally required.

These parties receive information relevant to the service they perform. We do not disclose personal information merely for unrelated third-party use.

4. Cookies and Similar Technologies

We may use cookies and similar technologies for essential site functions, shopping-cart operation, security, preferences, analytics and, where enabled, marketing. Your browser or any cookie-consent tool made available on the site may allow you to manage non-essential cookies.

5. International Processing

Because we sell internationally and work with service providers in different locations, personal information may be processed outside your country. Where required, we use reasonable contractual, technical and organizational measures appropriate to the nature of the processing.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax and accounting obligations, and dispute resolution.

7. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so customers should also protect their account credentials and avoid sending sensitive payment credentials by email.

8. Your Privacy Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. These rights may be subject to legal exceptions, identity verification and record-retention requirements.

To submit a privacy request, email NoelleWagner2271@outlook.com with the subject “Privacy Request”. We may ask for information reasonably necessary to verify the request.

9. Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Transactional messages relating to orders, security, payment, returns or account administration may still be sent where necessary.

10. Children

Our online store is intended for customers capable of entering into a purchase contract under applicable law. We do not knowingly seek to collect personal information from children for the purpose of selling them products directly.

11. Third-Party Links

The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the content or privacy practices of sites we do not control.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, legal requirements or business operations. The revised version will be posted on this page with an updated date.

13. Contact and Controller Information

Brand

Clothorae

Operator

广州全志贸易有限公司
Guangzhou Allwinner Trading Co., Ltd.

Registered Address

Unit 101, No. 8, Dongcheng 8th Lane, Caozhuang, Taihe Town, Baiyun District, Guangzhou, Guangdong, China

Business ID

91440106068664567U

Website

https://clothorae.shop/

Privacy Contact

NoelleWagner2271@outlook.com