Shipping Policy

Some orders may require additional verification before shipment for fraud prevention, address confirmation, payment review or other reasonable security purposes.

If additional information is required, we may contact the customer using the email address or other contact information provided during checkout.

Verification may temporarily extend the normal processing period.

Clothorae works with inventory and fulfillment resources appropriate to the destination and product ordered.

Inventory may be dispatched from:

• Our own inventory location
• A contracted fulfillment facility
• A logistics partner
• Another fulfillment location holding the applicable product

Selected Australian orders may be fulfilled from stock held by a contracted fulfillment partner in Australia where inventory is available.

The fulfillment location used for an order may depend on product availability, destination, inventory allocation and logistics requirements.

The shipping origin of a parcel does not change the identity of the merchant. Purchases made through clothorae.shop are sales made by Clothorae, operated by Guangzhou Allwinner Trading Co., Ltd.

We serve customers in supported international destinations where our products and available carriers can reasonably provide delivery.

Available destinations may vary according to:

• Carrier availability
• Product restrictions
• Destination-country regulations
• Logistics conditions
• Other operational requirements

If we cannot reasonably ship an order to the address provided, we will contact the customer and may cancel the affected order.

If a paid order is cancelled by us, the applicable amount will be refunded to the original payment method where reasonably possible.

Available shipping methods are displayed during checkout where applicable.

The carrier used for an order may vary depending on:

• Destination
• Parcel size and weight
• Inventory location
• Selected shipping method
• Carrier availability

We may use international postal services, parcel carriers, last-mile delivery providers or contracted logistics services.

A parcel may be transferred between more than one logistics provider during international delivery.

Applicable shipping charges are displayed during checkout before the customer completes payment where shipping charges apply.

Shipping cost may depend on:

• Destination
• Selected delivery service
• Parcel weight or dimensions
• Product
• Promotional shipping offers
• Fulfillment location

Where the website displays free shipping for an eligible order, no standard shipping charge will be added for that shipping option.

Optional expedited or upgraded shipping services, where available, may carry an additional charge.

Delivery time consists of two separate periods.

Order processing: normally 1–3 business days for in-stock products.

Carrier transit: begins after the parcel has been dispatched and depends on destination, carrier, fulfillment location, customs processing and local delivery conditions.

Any delivery estimate shown on the website, at checkout, in an order communication or by a carrier is an estimate rather than a guaranteed delivery date, unless we expressly state otherwise in writing.

International delivery may take longer during:

• Public holidays
• Major sales periods
• Severe weather
• Customs inspections
• Carrier disruptions
• Transportation interruptions
• Remote-area delivery

After an order has been dispatched, we may send a shipping confirmation to the email address associated with the order.

Where tracking is available, it may include:

• Order number
• Carrier information
• Tracking number
• Tracking instructions

Tracking information may not become active immediately. It can take time for the carrier to scan the parcel into its network after a shipping label is created.

Customers may use our Track Order page where supported.

During international delivery, tracking events may pause temporarily while a parcel moves between countries, customs facilities or carrier networks.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• Recipient name
• Street address
• Apartment, suite or unit number
• City
• State, province or region
• Postal or ZIP code
• Country
• Telephone number where required

If you notice an address error, contact us as soon as possible.

We will make reasonable efforts to update an address before dispatch, but cannot guarantee that an address can be changed once fulfillment or carrier processing has begun.

International orders may be subject to customs processing, import taxes, duties, VAT, brokerage fees or other charges imposed by the destination country or local authority.

Unless the website or checkout expressly states that a particular charge is included, destination-country charges may be the responsibility of the recipient.

Clothorae does not control:

• Customs inspections
• Customs clearance times
• Import-tax assessments
• Charges imposed directly by government authorities, carriers or customs brokers

Customers are responsible for understanding import requirements applicable in their destination.

If a shipment takes longer than expected, customers should first review the latest available tracking information.

Delivery estimates can be affected by:

• Carrier network congestion
• Customs clearance
• Weather
• Transportation interruptions
• Public holidays
• Incorrect addresses
• Failed delivery attempts
• Local delivery restrictions

If tracking has not meaningfully updated for an extended period or the estimated delivery window has passed, contact us with your order number and tracking information.

A parcel is not treated as lost solely because tracking has temporarily stopped updating.

Where a carrier confirms that a shipment has been lost, or where available evidence reasonably indicates that the parcel has been lost in transit, Clothorae will review the order and provide an appropriate resolution.

Depending on the circumstances, this may include:

• Replacement shipment
• Refund to the original payment method

We may require reasonable time to complete a carrier investigation before confirming the final resolution.

If carrier tracking shows that an order has been delivered but you cannot locate the parcel:

1. Check around the delivery location.
2. Check with other household or workplace members.
3. Check parcel lockers, reception desks and safe locations.
4. Confirm that the shipping address is correct.
5. Contact the carrier where appropriate.

If the parcel still cannot be located, contact Clothorae customer support promptly.

We will review the tracking information and other available delivery evidence and assist with reasonable next steps.

If delivery cannot be completed, a carrier may leave a notice, hold the parcel at a collection location, arrange another attempt or return the parcel.

A parcel may be returned because of:

• An incorrect or incomplete address
• Repeated failed delivery attempts
• Failure to collect the parcel
• Customs refusal or incomplete customs requirements
• Recipient refusal
• Other carrier-defined delivery issues

If an order is returned to us or our fulfillment partner, contact us so that we can review whether reshipment, refund or another resolution is appropriate.

Additional shipping charges may apply where reshipment is required because of an address error or delivery failure attributable to the customer.

If a parcel arrives visibly damaged, please retain the product, packaging, shipping label and included accessories.

Please contact us promptly and provide clear images of:

• The outer packaging
• The shipping label
• The damaged area
• The affected product

Verified damaged, defective or incorrect products are handled according to our Return & Refund Policy and applicable consumer law.

Where an order contains multiple products, items may occasionally be shipped separately because they are held at different inventory locations or require different logistics arrangements.

If an order is divided into multiple parcels:

• The customer will not be charged again merely because the order is split
• Separate tracking numbers may be provided
• Parcels may arrive on different dates

Products shown as available may occasionally become unavailable because of inventory reconciliation, damage discovered during fulfillment or simultaneous customer orders.

If we cannot fulfill an item after payment, we will contact the customer.

Depending on the circumstances, we may offer:

• A reasonable alternative where the customer agrees
• Cancellation of the unavailable item
• A refund of the applicable amount

We will not substitute a materially different product without the customer's agreement.

Where a product is specifically identified as a pre-order, back-order or otherwise subject to a special fulfillment schedule, the product-specific information displayed before purchase takes precedence over the normal 1–3 business-day processing guidance.

We will not describe an ordinary in-stock product as immediately available if we know that a materially longer fulfillment period applies.

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible before an order has been dispatched.

Once fulfillment has progressed or the parcel has been handed to the carrier, cancellation may no longer be possible and the normal return process will apply.

Please review our Return & Refund Policy for additional information.

If you believe there is a problem with shipping or delivery, we encourage you to contact Clothorae customer support first so that we can review the order, tracking information and available remedy.

Nothing in this Shipping Policy prevents customers from exercising rights available under applicable consumer law or through their payment provider.